FAQ
“Will my dog get to play with other dogs?”
We do not offer group play here at The Treat Retreat. While group play is fun for some dogs, many dogs don’t enjoy it. It’s very important to match dogs with playmates who are the same age, have the same temperament and play style, and are the same size. Because we are a small boarding business and care for a limited number of pets at a time, it can be difficult to match dogs appropriately. Dogs do get to have walking buddies if they are comfortable being around other dogs.
“Does my dog have to stay in a cage/kennel?”
Yes, we are not a cage-free facility. Dogs boarding in age-free facilities run the risks of being harmed by other dogs. Safety is our #1 concern, so we make sure all of our guests are kept safe and secure in crates when not directly interacting with us.
"How does the transportation work?"
A few days prior to your pick up/drop off date, we will contact you to find out your availability and schedule a time that works for the both of us. We will typically provide you with a 60 minute window so you will have a good idea of when we will arrive. When giving your availability, please provide as much time as possible as we will generally be transporting multiple pets at one time and it makes it a lot easier to schedule if we have a lot of time to work with.
Hours of transport are 9am-7pm every day EXCEPT Wednesday and major holidays. If you need transport before or after those times, it may be best to schedule an additional day of boarding.
"My dog has medical issues and I'm worried that... What happens if my pet gets injured?...etc..."
Don't worry. Rebecca is a seasoned vet tech with over 15 years of experience handling medications and treating animals. Our relationship with our local vet clinic (Crocker Animal Hospital in Franklin, KY) and area emergency clinics allow us to be able to properly care for your pet 24hrs a day in case of an emergency. Your pet's safety is our number one concern, and we will do everything possible to make sure they get immediate treatment they need.
"What do I need to pack?"
The most important is food and medications, although you are welcome to pack whatever you like. Most clients send food, meds and favorite treats. We have tons of beds, bones, treats, and toys to keep your pet happy. Please no large, bulky beds. We need to be able to easily wash bedding and have plenty of it here.
If your pet has medications, please write out instructions on when to give and dosage.
Please only pack enough food for your pet's stay. We have limited room in our transport vehicle, so please no bulky food containers. We change out and wash food and water bowls daily, so no need to pack your own.
"How do I pay?"
We will send you an invoice via email a day or so before your dog goes home. You can use the link in the invoice to pay online with a credit card or Venmo, or you can pay with cash or check when your dog goes home. If paying with a check, please make it payable to The Treat Retreat.
"Will my dog remember me when he comes home?"
Of course! Your dog will have a wonderful time at The Treat Retreat, but will be excited to see you when he comes home.
"What is the daily routine?"
Each morning, generally around 7am, Rebecca leash-walks the dogs to go potty. After walks are completed, everyone is fed in their crates to ensure that there is no stealing or fighting over food. Once everyone is fed, Rebecca begins rotating dogs out for walks, playtime, or couch cuddling. Lunch is served to anyone needing a third meal, then playtime resumes. Everyone is fed generally between 6 and 7pm and there is a final walk between 9 and 10pm. Everyone is walked before each playtime to ensure that each dog gets plenty of potty breaks outside of the three set breaks each day.
Other things to consider...
-If your pet tends to get car sick, please refrain from feeding prior to the car ride.
-Remind us at pickup if there are any issues regarding health, behavioral, or personal safety. We like to be safe and thorough.